Frequently Asked Questions

Our current online catalogue focuses on custom patches and garment labels, including embroidered, woven, printed, PVC, leather and other finishes. Browse the product catalogue for available options. For a product or specification you cannot find, ask us for a quote.

Tell us the product type, finished size, quantity, colours, preferred attachment, delivery country and any deadline. Attach your artwork if you have it. If you are unsure which construction to choose, describe where the patch will be used and we can review the options with you.

Minimum quantities vary by product and are shown on the product page. If your project needs a different quantity, send the details through our contact form so we can check what is possible.

Some products have quantity-based pricing. The current price or estimate updates with the options you select; for a larger project or several designs, request a written quote. We will confirm the specification, price and any separate delivery charge before an order is accepted.

Yes, you can ask about multiple designs. Each design may need its own artwork review, proof or price calculation, so include the quantity required for each design in your brief.

Yes, you can request available examples to compare materials and finishes. We will confirm what can be supplied, any charge and the delivery estimate before you decide. Existing samples may have generic or previous designs; a sample made with your own artwork needs a separate quote.

Send us the earlier order number and tell us whether the artwork, size, colour, backing or quantity has changed. We will confirm whether the previous specification and artwork can be reused before production.

AI, EPS, PDF or SVG vector files are preferred for logos. We can also review a clear, high-resolution PNG, JPG, PSD or WebP file. Use the artwork upload on a supported product or contact us if the file is too large or the upload is unavailable. See the Artwork Guide for preparation tips.

Send the best original file you have and tell us the finished patch size. We will review whether it is usable or whether revised artwork is needed. A small image enlarged for production may lose detail.

Only send artwork you own or have permission to reproduce. We may ask you to confirm your right to use a logo, character or other protected material. Read our Personalisation and Artwork Policy.

When a proof is required for your product, we will provide it for review before production. Check the wording, colours, size, shape and placement carefully and tell us about any corrections before approving it. The product details or written quote will explain the approval process for your order.

Production starts after the required order checks, usable artwork and any required proof approval are complete. Changes requested after approval may affect the price or schedule. See How It Works for the general process.

Embroidered patches give a textured stitched finish; woven patches suit finer lines and smaller lettering; printed patches suit gradients and photographic detail. PVC and silicone offer a moulded finish, while chenille has a soft raised surface. Each product page shows the options available for that construction. If you are undecided, send us the artwork and intended use.

Availability depends on the patch type. Plain backing is suitable when a patch will be sewn on; iron-on uses heat on compatible fabric; hook-and-loop suits a matching panel; adhesive is generally for temporary placement. Check the product’s backing choices and follow the application guidance for the garment or surface.

A merrowed border wraps stitching around a suitable outline and gives a traditional raised edge. A cut border can follow more detailed shapes. The available edge finishes depend on the product and artwork; select an option on the product page or ask us to review a custom outline.

Many configurable products let you enter dimensions and choose an outline or cut style. If the shape you need is not shown, send us your design and measurements for review. The final production specification is confirmed after the artwork has been checked.

Production time depends on the product, quantity, artwork and proof process. Delivery time also depends on the destination and service. Any date shown during configuration is an estimate until the order details are reviewed. If you have a firm deadline, tell us before ordering so we can confirm whether it can be met. Read our Shipping and Delivery information.

We serve customers worldwide. Available services, delivery charges and possible import duties vary by destination and order. Ask us to confirm these details before you commit.

Contact us as soon as possible with your order number. What can be changed depends on whether artwork has been approved or production has begun. Our Returns and Refunds Policy explains cancellation and return rights, including the different rules that may apply to personalised goods.

Email support@primepromogear.com with your order number, a description and photographs if helpful. We will investigate against the agreed specification and explain the next steps. Your statutory rights are unaffected.

You can check available order information in Order Status. For anything else, use the contact form or email support@primepromogear.com.