Shipping & Delivery

Production time depends on the product, quantity, artwork and any proof approval. Check the estimate shown on the product page or written quote before ordering. If a deadline is essential, tell us before you place the order so we can confirm whether it can be met.

Worldwide delivery destinations and charges

We serve customers worldwide. Available shipping services, charges and estimated dates depend on the destination and order. We show or confirm the applicable delivery charge before accepting an order; we will not add an undisclosed delivery charge afterward. International orders may involve import taxes or duties charged by the destination country. Contact us before ordering if you need to know who will be responsible for those charges.

Custom production and split shipments

Artwork preparation, a requested sample, approval or changes after approval can affect the schedule. Items made by different suppliers may arrive in separate parcels without an undisclosed extra shipping charge.

Tracking and problems

We will send tracking when it is available. If a parcel is delayed, lost or damaged, email [email protected] with your order number and details so we can investigate. The courier’s process does not replace your rights against us as the seller on a direct consumer order.

We will deliver UK consumer orders within 30 days unless you agree to a different delivery period.

Production dates and delivery dates

A date labelled Ready to ship is an estimated dispatch date, not an arrival date. Production dates remain estimates until the order and artwork have been reviewed. Required proof approval and later changes can affect the schedule. Where an estimated delivery date is shown, it includes the configured carrier transit time.

Included on a production option means there is no production surcharge. It does not mean shipping is free. Delivery charges are shown or confirmed before the order is accepted. If a deadline is essential, contact us before ordering.