Complaints

Last updated: 19 September 2026

Tell us what went wrong

Email [email protected] with your order number (if you have one), the product or service concerned, what happened and the outcome you would like. Photos can help us investigate a fault, damage or an artwork discrepancy, but they are not a condition of your statutory rights.

What happens next

We will review your message and may ask for information needed to investigate. We will explain the next steps and work toward a fair resolution. If the issue concerns a return or cancellation, see our Returns & Refunds Policy and Cancellation Form. If you remain dissatisfied with our response, reply to the same email and ask for the matter to be reviewed again.

This process does not limit any rights you have under consumer law. Privacy concerns may also be raised with the Information Commissioner’s Office.