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Model Cancellation Form

If you wish to cancel an eligible online order for standard goods, you can email [email protected] and clearly tell us you wish to cancel. This form is optional; you do not have to use these exact words.

Model cancellation notice

To: Prime Promo Gear Ltd, trading as Prime Promo Gear
Email: [email protected]

I give notice that I cancel my contract for the following eligible goods:

  • Order number:
  • Goods:
  • Date ordered:
  • Date received:
  • Customer name:
  • Customer address:
  • Email or phone:
  • Date of this notice:

Copy the details above into an email, or write to us using the contact details in our Terms & Conditions. Please ask for return instructions before sending goods. The registered office is not a returns address.

The statutory change-of-mind exception may apply to goods made to your personal specifications or clearly personalised. Faulty or misdescribed goods remain covered by consumer rights. See our Returns & Refunds Policy.