Returns & Refunds

Last updated: 19 September 2026

Our commitment

This policy explains statutory rights and any additional voluntary arrangements. It applies to consumer purchases from our website; marketplaces may provide their own return interface, but statutory rights are not reduced.

1. Eligible standard goods

For eligible standard goods bought online, UK consumers normally have 14 days after delivery to tell us they wish to cancel, followed by a further 14 days to return the goods.

We do not currently offer an additional voluntary change-of-mind return period beyond the statutory rights described here.

2. Personalised and custom-made goods

Change-of-mind cancellation normally does not apply to goods made to your personal specifications or clearly personalised, such as logo embroidery, custom printed names, bespoke patches, custom measurements or unique artwork.

A standard blank garment or standard product made only after the order is received is not automatically personalised.

Personalised goods remain covered if faulty, not as described or not made in accordance with the agreed specification.

3. Condition of returned standard goods

You may inspect and try on standard goods as reasonably necessary. Please keep tags, accessories and packaging where practicable.

If handling beyond what is reasonably necessary reduces value, we may make a lawful deduction from the refund.

4. How to start a return

Email [email protected] with your order number and the item(s) concerned. You may also use our optional model cancellation form for an eligible cancellation. If you bought through a marketplace, use its return process where practical.

Email [email protected] for return instructions. Do not send items to the registered office unless we expressly instruct you to do so.

5. Return postage

For change-of-mind returns of standard goods, the customer is normally responsible for direct return postage unless we state otherwise.

For faulty, damaged, misdescribed or incorrectly supplied goods, we will arrange or reimburse reasonable return costs as required by law.

6. Refund timing and method

For a valid statutory cancellation, we refund the product price and the cost of the least expensive standard delivery method offered, where required.

Refunds are normally made within 14 days of receiving the returned goods or evidence of return, as applicable. Refunds go to the original payment method unless lawfully agreed otherwise.

7. Faulty or misdescribed goods

Contact us promptly and provide photographs where helpful. Photographs can assist investigation but do not replace statutory rights.

Depending on the circumstances, remedies can include refund, repair or replacement. We do not impose a five-day or similar deadline that removes legal rights.

8. Proof-approved personalised orders

Where you approved a proof and the supplied item matches the approved proof within reasonable production tolerances, a change of mind or an error that was visible in the approved proof is not normally a basis for a return of personalised goods.

This does not protect us from responsibility for production errors, faults, material misdescription or failure to follow the approved specification.

9. Marketplaces

If you bought through a marketplace, please use its return or case process where practical so the transaction record stays complete. Platform procedures do not remove mandatory consumer rights.